Client Care & Practice Support

Hello, I’m Ilana. I am passionate about creating a positive, supportive, and welcoming experience for every client and family who connects with Insight Collective. As the friendly face behind many of our enquiries, appointments, and communications, I help ensure the practice runs smoothly while supporting families throughout their journey.

Working closely with Charlotte, I assist with client enquiries, referrals, appointments, assessments, and the day-to-day coordination of the practice. My goal is to help clients and families feel informed, supported, and cared for from their very first interaction with the clinic.

I understand that reaching out for support can sometimes feel overwhelming, which is why I strive to provide a warm, responsive, and approachable experience for everyone who contacts Insight Collective. Whether you're making an initial enquiry, navigating the assessment process, or simply unsure where to start, I'm here to help make the process feel as seamless and stress-free as possible.